Shipping policy

Where we ship from

All orders are packed and dispatched from Perth, Western Australia.

Processing time

We dispatch orders within 1–2 business days. Orders placed on weekends or public holidays are dispatched the next business day.

Shipping within Australia

  • Standard shipping — $11.00 AUD. Tracked delivery Australia-wide.
  • Free standard shipping on orders of $100.00 AUD or more, calculated on your order total at checkout.
  • Express shipping — $15.00 AUD. Available on all orders regardless of value.

Standard delivery usually takes around 7 business days from dispatch. Express is typically faster. Deliveries to regional and remote areas can take longer.

International shipping

We ship to the following countries for a flat $20.00 AUD:

Austria, Belgium, Canada, Czech Republic, Denmark, Finland, France, Germany, Hong Kong, Ireland, Israel, Italy, Japan, Malaysia, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, United Arab Emirates, United Kingdom and the United States.

International delivery times vary by destination and customs processing, and are outside our control.

Customs, duties and taxes on international orders

Prices at checkout do not include import duties, taxes or customs charges. Any such charges are set by the destination country and are the responsibility of the customer. We are unable to calculate or refund these amounts, and parcels refused at customs may not be recoverable.

Tracking

Every order is sent with tracking. You will receive tracking details by email once your order has been dispatched. If you have not received them within 3 business days of ordering, please contact us.

Delivery addresses

Please check your delivery address carefully before completing checkout. We are not able to redirect a parcel once it has been dispatched, and we cannot take responsibility for orders delivered to an address entered incorrectly. If a parcel is returned to us as undeliverable, we will contact you to arrange redelivery at your cost.

Delayed or lost parcels

Once a parcel is with the carrier, delivery timeframes are outside our control. If your tracking has not updated for an extended period, or your order has not arrived within a reasonable time, contact us and we will investigate with the carrier.

Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. If an item arrives damaged, faulty, or is not what you ordered, you are entitled to a repair, replacement or refund, and we cover the cost of returning it. Nothing in this policy limits those rights. Change-of-mind returns are covered separately in our refund policy.

Contact

For any question about a delivery, email us at info@rovinajewellery.com and we will respond within 1 business day.