Privacy policy
Last updated: 1 August 2026
Rovina Jewellery (“we”, “us”, “our”) respects your privacy. This policy explains what personal information we collect, why we collect it, and what we do with it. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
What we collect
When you place an order or contact us, we may collect your name, email address, postal and delivery address, phone number, and order history.
We do not collect or store your full credit card details. Payments are processed by our payment providers, who handle your card information directly under their own security standards.
When you browse our store we may also collect device and usage information such as your IP address, browser type, and the pages you view, through cookies and similar technologies.
Why we collect it
We use your personal information to process and deliver your orders, to communicate with you about those orders, to respond to enquiries, to process returns and refunds, and to improve our store.
If you opt in, we use your email address to send marketing about new pieces and offers. You can unsubscribe at any time using the link in any email, or by emailing us.
Who we share it with
We share personal information only where necessary to run the store, including with:
- Shopify, which hosts our online store and processes order data;
- payment providers, to process your payment;
- shipping carriers, to deliver your order;
- email and analytics providers we use to operate the business.
Some of these providers store data overseas, including in the United States. We take reasonable steps to ensure they handle your information consistently with Australian privacy law.
We do not sell your personal information.
Cookies
Our store uses cookies to keep your cart working, remember your preferences, and understand how the site is used. You can disable cookies in your browser settings, though parts of the store may stop working properly.
How long we keep it
We keep order records for as long as needed to run the business and to meet our legal and tax obligations, generally at least seven years. Marketing contact details are kept until you unsubscribe.
Security
We take reasonable steps to protect your information from misuse, loss, and unauthorised access. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Accessing or correcting your information
You may ask us for a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it. Email info@rovinajewellery.com and we will respond within a reasonable period.
Complaints
If you believe we have mishandled your personal information, contact us first at info@rovinajewellery.com. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner at oaic.gov.au.
Changes to this policy
We may update this policy from time to time. The current version will always be posted on this page with the date it was last updated.
Contact
Rovina Jewellery
Perth, Western Australia
info@rovinajewellery.com